Privacy Policy
1stContact.ai LLC

Effective Date:

January 1, 2025

Last Updated:

January 1, 2025

1. Introduction

Welcome to 1stContact.ai LLC ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-first Customer Relationship Management (CRM) platform and related services (collectively, the "Services").

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

Account Information: Name, email address, phone number, company name, job title, and billing information

Profile Information: User preferences, settings, and profile details

Customer Data: Information you input into our CRM system about your customers, leads, and business contacts

Communication Data: Messages, emails, and other communications sent through our platform

Support Communications: Information provided when you contact our customer support team

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

Usage Information: How you interact with our Services, features used, and time spent

Device Information: IP address, browser type, operating system, device identifiers

Log Data: Server logs, error reports, and system activity

Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information from:

Integration Partners: Data from third-party applications you connect to our platform

Data Providers: Publicly available business information and contact databases

Social Media: Information from social media platforms when you connect your accounts

3. How We Use Your Information

We use your information to:

3.1 Provide and Improve Services

Operate, maintain, and improve our CRM platformProcess transactions and manage your account

Provide customer support and technical assistance

Develop new features and functionality

Enhance our AI and machine learning capabilities

3.2 Communications

Send service-related notifications and updates

Respond to your inquiries and requests

Provide marketing communications (with your consent)

Send security alerts and administrative messages

3.3 Business Operations

Analyze usage patterns and platform performance

Conduct research and analytics

Ensure platform security and prevent fraud

Comply with legal obligations

Protect our rights and interests

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

Cloud hosting and data storage

Payment processing

Email delivery and communications

Analytics and performance monitoring

Customer support tools

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.3 Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes or government requests

Protect our rights, property, or safety

Prevent fraud or security threatsEnforce our Terms of Service

4.4 With Your Consent

We may share information with third parties when you provide explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit and at rest

Regular security assessments and monitoring

Access controls and authentication protocols

Employee training on data protection practices

Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

Provide our Services to you

Comply with legal obligations

Resolve disputes and enforce agreements

Maintain business records

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

Request access to your personal information

Obtain a copy of your data in a portable format

7.2 Correction and Updates

Update or correct inaccurate information

Modify your account settings and preferences

7.3 Deletion

Request deletion of your personal information

Close your account and remove associated data

7.4 Restrictions and Objections

Limit how we use your informationObject to certain processing activitiesOpt-out of marketing communications

7.5 Exercising Your Rights

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settingsAnalyze how you use our ServicesProvide personalized experiencesImprove platform performance

You can control cookies through your browser settings, but disabling cookies may affect platform functionality.

9. International Data Transfers

Our Services are operated from the United States. If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses

Adequacy decisions

Other legally recognized transfer mechanisms

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Information about the categories and specific pieces of personal information we collectRight to Delete: Request deletion of your personal informationRight to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)Right to Non-Discrimination: Equal treatment regardless of exercising your privacy rights

To exercise these rights, contact us at [email protected].

12. European Privacy Rights

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis: We process your information based on legitimate interests, contract performance, consent, or legal obligations

Data Protection Officer: Contact our DPO at [email protected]

Supervisory Authority: You may lodge complaints with your local data protection authority

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website

Sending email notificationsProviding in-platform notifications

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

1stContact.ai LLC

Email:

[email protected]

Website:

https://1stcontact.ai

Address:

[Insert Business Address]

For EU/UK data protection matters:

Data Protection Officer:

[email protected]

15. Definitions

Personal Information: Information that identifies, relates to, or could reasonably be linked with youServices:

Our CRM platform, website, mobile applications, and related services

Customer Data: Information about your customers that you input into our platform

Processing: Any operation performed on personal information, including collection, use, storage, and disclosure

This Privacy Policy is effective as of the date listed above and applies to all users of our Services. Please review this policy regularly for any updates or changes.