Every call, SMS, email, web chat, and social message appears in a single conversation thread per contact.
Conversation AI responds automatically across SMS, web chat, and social media, 24/7, with seamless human handoff.
Full conversation history per contact, so any team member can pick up exactly where the last one left off.
Add internal notes, assign conversations to team members, and set follow-up reminders within the thread.
1stContact AI automatically pulls calls, SMS, email, web chat, and social media messages into one inbox per contact.
Conversation AI responds automatically or routes the conversation to the right team member based on content and context.
Every conversation is logged with full history, internal notes, and follow-up reminders for your team.
The unified inbox includes calls, SMS, email, web chat, Facebook Messenger, Instagram DMs, and Google Business Messages, all in one conversation thread per contact.
Yes. Conversation AI can respond automatically across SMS, web chat, and social media, 24/7, with seamless handoff to a human when needed.
Yes. The unified inbox supports team collaboration with internal notes, conversation assignments, and full conversation history visible to all team members.